From the viewpoint of cost priority, we will ship in simple packaging.
Plush toys may be compressed and shipped.
Currently (2025.08), we do not accept delivery with date and time specifications.
The shipping company will be either Kuroneko Yamato, Sagawa Express, or Japan Post.
We do not ship invoices or receipts.
We do not accept gift wrapping.
Depending on the arrangement status of the product, it may be later than the scheduled shipping date.
We only accept returns for initial defects.
We do not accept returns for customer convenience.
Please contact us within one week of receiving the product and complete the return procedure.
In case of damage or product discrepancy, the procedure will be smoother if you contact us by email with an image.
However, we cannot accept returns of food-related items, items with tags cut off, or items that have been used once.